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FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Everything you need to know about booking a private transfer, chauffeur service or tour with Istanbul VIP Transfer Turkey.
Frequently asked questions
How do I book a transfer?
Use the online booking form: choose your service, enter the pickup and drop-off locations, date and time, passengers and luggage, then select a vehicle. You will see the price and can confirm your booking.
Which airports do you serve?
We offer transfers from and to Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), as well as transfers within Istanbul and to other cities in Türkiye.
How much does an airport transfer cost?
Fixed prices start from €55 for both Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), depending on the district and the vehicle. You can see the price tables on our Istanbul Airport and Sabiha Gökçen pages, and the exact price is shown in the booking form before you confirm.
Are your prices fixed?
Yes. The price shown when you book is the price you pay, with no hidden charges.
What happens if my flight is delayed?
We monitor your flight, so your pickup is planned around the actual arrival time. Please enter your flight number when you book.
How will I find my driver at the airport?
Your vehicle will be waiting for you at a pre-arranged meeting point. The meeting point details are given to you during the booking, and after your flight lands we will also tell you which vehicle will pick you up.
Can I request a special meet & greet with a name sign?
Yes. The standard service already includes the pre-arranged meeting point. If you would like a personal welcome with a name sign, tick the special meet & greet option in the booking form for +€5.
How long will the driver wait for me?
Free waiting time is 90 minutes after your flight lands for airport pickups, and 15 minutes after the scheduled pickup time for address pickups.
What is your cancellation policy?
You can cancel free of charge up to 24 hours before the pickup time. Cancellations made later than that may be charged.
Can I add extra stops?
Yes. Additional stops start from €5 per stop, depending on the vehicle. Add your stops in the booking form and the updated price is shown before you confirm.
Do you provide child seats?
Yes. Child seats are €5 per seat. Select the number of seats in the booking form.
Can you provide an accessible vehicle?
Yes, on request. Tick the accessible vehicle option in the booking form and add any details in the notes. Our team confirms availability before your booking is confirmed.
Which vehicles do you have?
Our fleet consists of Mercedes Vito, Mercedes Vito Luxury, Ultra VIP and Mercedes Sprinter. See the Our Fleet page for seats and luggage capacity.
How many passengers and bags can I bring?
The Mercedes Vito and Vito Luxury carry up to 6 passengers, the Ultra VIP up to 4 passengers and the Mercedes Sprinter 7 or more. Enter your passengers and luggage in the booking form and we will show the vehicles that fit.
Can I book a chauffeur by the hour?
Yes. Our chauffeur service is available by the hour or day, for example 6, 8, 10 or 12 hours, and custom durations are available on request.
Which cities can I travel to?
Instant prices are available for Istanbul, Antalya, İzmir, Ankara, Muğla, Bodrum and Fethiye. For other destinations in Türkiye, contact us for a quote.
Are you a licensed company?
Yes. Istanbul VIP Transfer Turkey is licensed by TURSAB, License No: 16956.
How can I contact you?
You can reach us 24/7 at +90 532 698 36 22 or +90 532 459 24 48 (also on WhatsApp).
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